Responsible Gaming

Version: 1.0  |  Last Updated: 31 July 2026

At MonsterWin, we believe that gambling should always be an enjoyable, controlled, and responsible form of entertainment. We are fully committed to promoting safe gaming practices and providing robust tools to help our players stay in control. This Responsible Gaming Policy should be read alongside our Terms & Conditions and our Privacy Policy.

1. Our Commitment

1.1. A Safe Gaming Environment

MonsterWin is dedicated to creating and maintaining a gambling environment that is safe, fair, and responsible. We recognise that, while the vast majority of our players enjoy gambling purely as a form of entertainment, some individuals may develop problematic gambling behaviour. Our commitment to responsible gaming is reflected in:

• Strict age verification — all players must be 21 years of age or older;
• Provision of comprehensive self-management tools;
• Staff training to identify and respond to signs of problem gambling;
• Transparent information about the nature and risks of gambling;
• Active partnerships with and referrals to professional support organisations;
• Compliance with all applicable responsible gaming standards.

1.2. Gambling as Entertainment

Gambling at MonsterWin should always be approached as a form of entertainment — not as a way to make money, escape from personal problems, or recover financial losses. The outcomes of all games are determined by certified Random Number Generator (RNG) technology, meaning results are entirely random and cannot be predicted or influenced.

Before you play, we encourage you to set a strict entertainment budget and decide in advance how much time you are willing to spend. Always treat gambling losses as the cost of entertainment.

2. Recognizing Problem Gambling

2.1. Warning Signs Checklist

Problem gambling can affect anyone. The first step to getting help is recognising the warning signs. Ask yourself the following questions honestly:

1. Do you gamble with money that you cannot afford to lose, such as money intended for bills, rent, or food?
2. Do you find it difficult or impossible to stop gambling once you have started, even when you want to?
3. Do you spend a significant amount of time thinking about gambling, planning your next session, or reliving past wins and losses?
4. Do you chase losses — that is, do you continue gambling in an attempt to recover money you have already lost?
5. Have you lied to family members, friends, or colleagues about your gambling habits or the amount of money involved?
6. Has gambling caused you to neglect work, studies, family responsibilities, or other important commitments?
7. Have you borrowed money, sold possessions, or engaged in dishonest behaviour to fund your gambling?
8. Do you feel anxious, irritable, or restless when you attempt to cut back or stop gambling?
9. Do you gamble as a way of escaping stress, depression, feelings of helplessness, or other personal problems?
10. Have family members or friends expressed concern or worry about your gambling behaviour?

If you answered yes to two or more of the above questions, you may be experiencing signs of problem gambling. We strongly encourage you to use the tools available on MonsterWin and to seek professional support. You do not have to face this alone.

3. Player Protection Tools

3.1. Deposit Limits

You may set a maximum deposit limit on a daily, weekly, or monthly basis. Once a deposit limit is set, it takes effect immediately. Increases to deposit limits are subject to a 72-hour cooling-off period to prevent impulsive decisions. Reductions take effect immediately. You can set or adjust deposit limits by contacting our support team or via your Account Settings.

3.2. Loss Limits

You may set a maximum amount you are willing to lose within a daily, weekly, or monthly period. Once your loss limit is reached, you will be prevented from placing further wagers until the limit period resets. As with deposit limits, reductions are immediate and increases are subject to a 72-hour delay.

3.3. Session Time Limits

You may set a limit on the maximum continuous duration of your gaming session. When the set session time is reached, you will be automatically logged out and must wait before starting a new session. This tool helps prevent extended or unplanned gaming sessions.

3.4. Reality Checks

Reality checks are periodic pop-up notifications that inform you of how long you have been playing during the current session. You may set these reminders to appear at intervals of your choosing (e.g., every 30, 60, or 90 minutes). Reality checks are a valuable tool for maintaining awareness of your gambling activity in real time.

3.5. Cooling-Off Periods

If you feel the need for a short break from gambling, you may request a cooling-off period ranging from a minimum of 24 hours up to 6 weeks. During a cooling-off period, your Account will be suspended for gameplay, and no promotional communications will be sent. You may contact us at [email protected] to activate a cooling-off period at any time.

3.6. Self-Exclusion

Self-exclusion is a formal measure that allows you to close your Account and prevent yourself from gambling on MonsterWin for a significant period of time. Key features of our self-exclusion programme:

• Minimum self-exclusion period: 6 months;
• Self-exclusion is activated immediately upon request;
• All pending bonus offers are cancelled and Bonus Funds are forfeited;
• Real Money Funds remaining in the Account are returned to your verified payment method;
• During self-exclusion, you will receive no marketing or promotional communications from MonsterWin;
• MonsterWin will make reasonable efforts to prevent you from opening a new account during the exclusion period;
• Self-exclusion cannot be reversed before the minimum exclusion period has elapsed.

To request self-exclusion, please contact us at [email protected] with the subject line "Self-Exclusion Request". We will process your request without delay.

3.7. Account Closure

If you wish to permanently close your Account for responsible gaming reasons, please contact our support team. We will process your request immediately and ensure that your data is handled in accordance with our Privacy Policy.

4. Tips for Responsible Gambling

4.1. Golden Rules for Safe Play

We recommend all players adhere to the following principles every time they gamble:

• Set a budget before you start — decide in advance how much money you can afford to spend and stick to it;
• Set a time limit — decide how long you will play before you start and respect that limit;
• Never chase losses — losing is a normal part of gambling; accept losses as the cost of entertainment;
• Only gamble with disposable income — never use funds earmarked for essential expenses such as rent, food, or bills;
• Avoid gambling under the influence — do not gamble when you are impaired by alcohol, medication, or strong emotions;
• Take regular breaks — step away from the screen regularly to maintain perspective and a clear head;
• Balance gambling with other activities — ensure gambling is just one of many leisure activities in your life;
• Do not gamble to cope with stress — seek professional help if you find yourself using gambling to manage anxiety, depression, or personal problems;
• Keep gambling private — never feel pressured to gamble by peers, and do not gamble to impress others;
• Use our tools proactively — set limits before they become necessary, not after a problem has already developed.

5. Protection of Minors

5.1. Age Verification

MonsterWin enforces a strict minimum age policy. All players must be at least 21 years of age to register and use our services. Age verification is conducted as part of our KYC process, and we reserve the right to request proof of age at any stage. Accounts where the player is found to be under 21 will be closed immediately.

5.2. Parental Controls

If you share a computer, tablet, or mobile device with children, we strongly urge you to:

• Enable parental control software to block access to gambling websites;
• Never leave your MonsterWin Account logged in on a shared device;
• Keep your login credentials strictly private and confidential;
• Use dedicated device profiles that restrict minors' access to age-restricted content.

Several parental control tools are available, including NetNanny, Kaspersky Safe Kids, and the Kids Wallet application — a government-developed tool available in Greece that allows parents to manage their children's screen time and restrict access to gambling-related websites.

5.3. Reporting Underage Access

If you suspect that a minor has accessed or is using MonsterWin, please report this to us immediately at [email protected]. We will investigate and take appropriate action without delay.

6. Support Resources

6.1. Help Is Available

If you or someone you know is struggling with problem gambling, please do not hesitate to seek help. The following organisations provide free, confidential, and professional support to individuals affected by gambling addiction in Greece and internationally:

All of the above services are free of charge and operate with strict confidentiality. Seeking help is a sign of strength, and support is always available.

7. Contact Us

7.1. MonsterWin Responsible Gaming Support

Our dedicated support team is available to assist you with any responsible gaming concerns, including activating limits, requesting self-exclusion, or discussing your options. We treat all responsible gaming requests with the utmost care, sensitivity, and urgency.

• Email: [email protected]
• Website: monsterwinplay.com

When contacting us regarding responsible gaming, please include your username and the specific tool or measure you wish to activate. We will process your request as a matter of priority.

Remember: gambling should be fun. If it stops being fun, it is time to stop.